常见问题

• 看不到照片：请在 iOS 设置中确认照片权限。有限访问时，只会显示你授权的项目。
• 收藏没有同步：请确认 App 有修改照片库的权限，然后重新下滑收藏。
• 删除没有立即发生：这是正常设计。上滑只加入待删除区，最终删除需要在待删除页再次确认。
• 视频无法播放：当前整理流优先展示视频封面，后续版本会继续增强视频预览体验。
• 隐私与数据：请查看 隐私政策。

联系我们

如需支持，请发送邮件至 support@mxoxl.com，并描述问题、设备型号、iOS 版本和 App 版本。

Support

Welcome to MemorySwipe. If you have issues with Photos permission, Favorites sync, Pending Delete, or system deletion, please review the information below.

FAQ

• Photos do not appear: check Photos permission in iOS Settings. With limited access, only authorized items are shown.
• Favorite does not sync: make sure the app has permission to modify the photo library, then swipe down again.
• Deletion does not happen immediately: this is by design. Swiping up adds an item to Pending Delete; final deletion requires another confirmation.
• Video playback: the current cleanup flow prioritizes video cover previews. Video preview will be improved in future versions.
• Privacy and data: please review the Privacy Policy.

Contact Us

For support, email support@mxoxl.com with the issue, device model, iOS version, and app version.